Cancellation policy
Subscription & Cancellation Policy
Last updated: [2026-06-22]
We believe in making things simple. Your subscription, your choice — cancel anytime with no hidden fees, no penalties, and no minimum commitment.
This Subscription & Cancellation Policy applies to all recurring subscription purchases made on acendsion.com. It is designed to comply with U.S. federal and state consumer protection laws governing automatic renewal subscriptions, including the Restore Online Shoppers' Confidence Act (ROSCA, 15 U.S.C. § 8401 et seq.) and the California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.).
1. Service Area
Acendsion sells and ships only to customers in the United States. Subscription orders are available exclusively to customers with U.S. shipping addresses.
2. How Subscriptions Work
When you sign up for a subscription on acendsion.com, the following terms apply:
- Automatic deliveries. You will receive automatic deliveries of your chosen products at the delivery interval set for each product.
- Automatic billing. Your payment method will be charged automatically before each shipment at the recurring price displayed at the time of your sign-up.
- Ongoing renewal. Your subscription will continue automatically until you cancel it.
- Pre-renewal reminder. You will receive a reminder email a few days before each renewal, including the upcoming charge amount, the renewal date, and instructions on how to cancel.
- Order confirmation. After each automatic order, you will receive an order confirmation email with shipping details and a link to your customer account.
3. Subscription Disclosures at Checkout
Before completing your subscription purchase, you will be shown a clear and conspicuous summary of the subscription terms, including:
- The recurring nature of the charges
- The exact recurring price
- The interval between charges and shipments (which varies by product)
- How to cancel
- Any introductory or promotional pricing terms
You will be required to provide express, informed consent specifically to the subscription terms — separate from the rest of the checkout process — before any recurring charges are authorized.
4. Cancelling Your Subscription
You can cancel your subscription at any time. There is no minimum commitment, no cancellation fee, and no questions asked.
How to cancel:
- Through your customer account. Log into your account at acendsion.com/account and manage or cancel your subscription directly through the customer portal.
- By email. Email us at acendsion@gmail.com with your order number and a brief request to cancel.
We aim to make cancellation as simple as sign-up. If you signed up online, you can cancel online — no phone calls or additional steps required.
Important timing:
- Cancellation requests must be received at least 24 hours before your next scheduled shipment to prevent the next charge.
- If your next charge has already been processed before we receive your cancellation request, that order will be shipped as scheduled. Your subscription will then end after that shipment, and no further charges will be made.
- Charges already processed cannot be reversed except as required by law.
After we process your cancellation, you will receive an email confirmation with the effective date.
5. Refunds for Subscription Orders
First subscription order — 60-day money-back guarantee. Your first subscription order is covered by our 60-day money-back guarantee. If you are not satisfied with your first delivery, you may return it within 60 days of the delivery date for a refund of the full product price. This guarantee applies to your first order only and is limited to one per customer. Original shipping is non-refundable.
Subsequent subscription orders. Subscription deliveries after the first order are not refundable, except where required by law (for example, if a product arrives damaged or defective — see our Returns & Refunds Policy, Section 4).
For full refund terms, return procedures, and eligibility, see our Returns & Refunds Policy.
6. Pausing or Skipping a Shipment
If you want to keep your subscription active but skip a delivery, you have two options:
- Log into your customer account at acendsion.com/account and skip the next shipment, or
- Email us at acendsion@gmail.com at least 24 hours before your next scheduled shipment with a request to skip.
This allows you to maintain your subscription pricing without receiving (or being charged for) the next delivery.
7. Changing Your Subscription
You can make the following changes to your subscription through your customer account or by email:
- Change the products in your subscription
- Change the delivery interval (where available)
- Update your shipping address
- Update your payment method
Changes must be made at least 24 hours before your next scheduled shipment to take effect for that shipment.
8. Reactivating Your Subscription
If you cancel and later change your mind, you are welcome back at any time. To reactivate:
- Log into your customer account at acendsion.com/account and start a new subscription, or
- Contact us at acendsion@gmail.com and we will help you restart.
Reactivated subscriptions are subject to the pricing and terms in effect at the time of reactivation.
9. Failed Payments
If a scheduled subscription charge fails (for example, due to an expired card or insufficient funds), we will:
- Notify you by email
- Attempt to process the payment again after a few days
- Pause your subscription if the payment continues to fail
Please keep your payment information up to date in your customer account to avoid interruptions.
10. Changes to Subscription Pricing or Terms
We may update subscription pricing, products, or terms from time to time. If we make a material change that affects your existing subscription — such as a price increase or a change to the delivery interval — we will notify you by email at least 30 days in advance.
You will have the opportunity to cancel before any change takes effect. Your continued subscription after the change becomes effective constitutes acceptance of the updated terms.
11. Your Consumer Rights
Nothing in this policy limits or waives your rights under U.S. federal or state consumer protection laws. Specifically:
- ROSCA (federal). You have the right under the Restore Online Shoppers' Confidence Act to clear and conspicuous disclosure of subscription terms, express informed consent before being charged, and a simple cancellation mechanism.
- California Automatic Renewal Law. If you are a California resident, you have additional rights under Cal. Bus. & Prof. Code § 17600 et seq., including the right to cancel online if you signed up online.
- Other state automatic renewal laws. If you live in a state with its own automatic renewal protections (including New York, Illinois, Oregon, and others), those rights apply in addition to the protections described in this policy.
If you believe your rights have not been honored, you may file a complaint with:
- The U.S. Federal Trade Commission at reportfraud.ftc.gov
- Your state's attorney general or consumer protection office
12. Contact Us
For questions, cancellation requests, or any subscription-related help:
Email: acendsion@gmail.com
Response time: Within 1–2 business days, Monday through Friday
Company: Acendsion
Address: Enskedevägen 162, 12248 Enskede, Sweden
When emailing us about a subscription, please include:
- Your full name
- The email address used for your subscription
- Your order number
- A clear description of your request
